Option to forward all calls to an extension if the call queue is empty during business hours
It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers are forwarded to some extension (an IVR in our case) notifying them to call back at a later time, if nobody is logged into the queue at the time the call was made.
2
votes
Ismael
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