We have decided due to a customer already waiting to be transferred to another department or employee that those calls should be higher priority than a new inbound call. We could implement this in our NICE in Contact Scripting, but not on the underlying phone system. We'd like to have an option (with whatever flexibility deemed appropriate by ring central (but maybe controlled on a queue/extension/or site level?), to have the ability to toggle on or otherwise program that a transferred call gets a higher priority than an incoming new call. Also, if done at the extension level, it would be nice to be able to apply that with a user template. My thought is that mostly it would apply to callers holding in a call queue (like in NICE, all the calls are queued up there for us).