Settings and activity

38 results found

1. ACE: option to remove a survey/score on an interaction

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Kevin shared this idea  ·  Apr 16, 2026

2. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

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   30 votes

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   New  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Feb 25, 2026

3. CNAM feature for Canada

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   115 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Feb 19, 2026

4. SIP Header Push for Canada Accounts

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Feb 19, 2026

5. "Auto-Join" / Analog Parallel Line Emulation for W70B/W76P

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kevin shared this idea  ·  Feb 4, 2026

6. Disable Dial by Extension

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kevin shared this idea  ·  Jan 31, 2026

7. Persistent MMS (Attachment) Capability in Shared SMS Inbox

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   New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kevin shared this idea  ·  Jan 28, 2026

8. RingCentral Archiver: Data Restoration

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kevin shared this idea  ·  Nov 19, 2025

9. forwarding calls to AI Receptionist from a call queue

   17 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Nov 18, 2025

10. SMS Segment Count visible on the RingCentral App

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    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  Nov 6, 2025

11. ringsense: Custom Call Types

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kevin shared this idea  ·  Nov 6, 2025

12. Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  Aug 14, 2025

13. Multiple recipient for faxes and SMS

    254 votes

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    Under Review  ·  43 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  Jul 28, 2025

14. Service Hub/Helpdesk: Calls to an RC number will create a ticket automatically

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Kevin shared this idea  ·  Jul 15, 2025

15. message notifications based on work vs after hours

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  Jun 16, 2025

16. auto saving chat options in video meeting

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Kevin shared this idea  ·  May 19, 2025

17. settings options to separate queue calls vs direct calls ringtone

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kevin shared this idea  ·  Mar 13, 2025

18. settings option to separate queue calls vs direct calls ringtone

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kevin shared this idea  ·  Mar 13, 2025

19. Block Telemarketers/Telesales from Calling their Numbers

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kevin shared this idea  ·  Feb 10, 2025

20. IVR Settings: Caller can only enter actions after the prompt finished playing

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kevin shared this idea  ·  Jan 22, 2025