Unified Outbound Calling
Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want to use to make an outbound call on demand each time they initiate an outbound call and/or give better options for assigning the outbound device. This could be as simple as putting a dropdown on the main screen of the app where you select your primary calling device, or picklist everytime you click something in the app that would initiate a call. The newer desk phone pairing mode is a step in the right direction, but it still locks the user in one outbound calling path versus having the option on demand, and turning it on and off is cumbersome. This would be particularly useful for hybrid workers who want to use their desk phone while in the office, but dont have their desk phone when they're at home or out of the office.
Adrian
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