Add text message reporting/tracking in call log or Analytics
We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.
9
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Holly
shared this idea
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Main number announcement
commented
Can I pull a report to see text messages from one of my team members?
How can I track text messages from a member of our team?