Conference/3-way calling Automatic recording
Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.
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Placide
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Upon review, it is clear that the customer was on an outbound call when they initiated another call and subsequently merged the two into a conference call.
It is essential to determine whether the conference call will be included in the recording.
Our findings indicate that only the active call was recorded, while the conference call was not recorded at all.This conference call was of significant importance to the customer, and it must be addressed to ensure it is captured in future recordings.