Archiver sync option for other extensions unde the Admin Portal
There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.
Radney
shared this idea
-
Chance
commented
The ability for ANY SUPER ADMIN to read and maintain the company archive is more important than this. A Super Admin should be able to manage the company as a whole rather than just their own extension. In the event that you have multiple admins working different shifts, the ability to manage this feature across the board is crucial to the prompt archival of company communications for both security and compliance purposes.
-
Randy
commented
Without this capability we have no way to manage customer complaints especially for staff who are seasonal or are away for extended periods of time. We have legal obligations that require us to respond to these issues or face significant fines or penalties.