Hi team!

I wanted to suggest that there be more clear error messaging in this specific case when attempting to delete/disable a user. I handled a case recently where the customer was attempting to delete an extension, however they weren't able to because the extension was set up as the Fax/SMS recipient for all four sites on the account under the Auto-Receptionist settings.

It would provide more clarity if the error message they received when attempting to disable the user told them exactly why they weren't able to do so, however they currently only receive this (seen in image 58):

"Some users cannot be Disabled

You need to only select users that are in the Enabled state."

This doesn't provide much feedback for the customer as the user they were trying to disable was already enabled. If the error message stated that the user couldn't be disabled because they were set as the Fax/SMS recipient under auto-receptionist, this would help them figure out that they need to remove the extension from being that recipient as seen in image (59), and likely save a case from being submitted to support.

Along with this, there are several other instances where a more detailed error message could go very far, but I wanted to just point out this particular one.