Report - KPI of calls On Hold for a period of time. Very important to determine hold times.. 1 vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback LoginOkta SSO Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Danny shared this idea · Mar 21, 2022 · Report…Report… · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback LoginOkta SSO Signed in as (Sign out) Close Close Submit Rating Under Review · May 6, 2022 Tweet Add a comment… Remove Attachment Attach a File We're glad you're herePlease sign in to leave feedback LoginOkta SSO Signed in as (Sign out) Close Close Post comment Submitting... An error occurred while saving the comment