Call Park Notification Control in the RingCentral Desktop App
We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change the sound or disable it, that would be a perfect solution.
Kyle
shared this idea
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Douglas
commented
Recently everyone in my org started getting pop-up notifications for calls parked on private park lines. They find this incredibly annoying.Our typical call flow is for a receptionist to park a caller on a private park, then contact the intended recipient who can pick up the call from any phone in the building. For this to work, we've set up four private park locations and placed all four in presence for every phone in the building. But that causes the notifications to pop up for everyone's softphone because the parks are on the HUD. This didn't happen previously on the Ring Central Phone app, it only started with the new desktop app.PLEASE provide a way to suppress the pop-ups for parked calls. I already have enough pressure from my execs to switch the whole thing to Teams, and two of them have already said to me "I bet that doesn't happen in Teams."...