Customer is requesting for a feature in order for them to see how their users are utilizing the RingCentral app real time. Like, if the app is currently being used on their iPhone, Android phone, PC or other devices.

The Admin wanted to be able to monitor how the users accepting calls for example if they receive a call from a specific number they want to have an option to see if their member answered it through their RC app on desktop, RC app on iPhone device or RC app on Android phone.

Customer already know the way on how to check the device being used using their analytics feature on the admin portal. But customer wants more detailed information aside from what we have available.