Migrating SMS Content from one Extension to Another
We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the corrupted extension to the newly recreated one should be an option with RingCentral and it's not our fault that an extension got corrupted all of a sudden.
Sharon
shared this idea
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RPD
commented
It’s a must!!!!!!!
They have to help!!!