Call Forwarding Visibility in Call Logs (External number)
Currently, RingCentral lacks visibility in call logs for calls forwarded from external numbers to RingCentral. Introducing a feature to display forwarded calls from external numbers in call logs would enhance visibility and enable users to identify incoming calls originating from third-party numbers forwarded to RingCentral.
Objective:
The primary objective of this feature request is to provide users with visibility into incoming calls forwarded from external numbers to RingCentral. By including details of forwarded calls in call logs, users can easily identify and track calls originating from third-party numbers, thereby improving call management and accountability.
JA
shared this idea
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Morris
commented
Our Marketing team has no way of tracking which callers are dialing our vanity/campaign numbers since we moved to RC. Our legacy system did this forever. (OK I've been with the firm for nearly 20 years so not forever, but a really long time)