Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.

1. Editing and Updating Uploaded Entries:

Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need to upload a new file each time. This would streamline the process and reduce the need for manual adjustments.
2. Enhanced Formatting Functionality:

Issue: Excel templates lack functionality to automatically format phone numbers with the "+" sign, resulting in manual adjustments for each entry.
Proposal: Implement automatic formatting options within the RingCentral interface to add the "+" sign to phone numbers during the upload process. This would alleviate the burden of manual formatting and ensure consistency in the directory.