Improve the auto-detect to Computer Audio Devices.
Develop RingCentral App to be able to put audio through Stereo instead of only HANDS-FREE AG AUDIO.
I use a headset that my PC uses the Stereo channel for as default. The sound quality is far better. RingCentral will always default to PC Default for voice calls, but is incapable of putting audio through that channel. I have to change it at the start of the day every time.
Video is a different issue entirely. The video settings constantly default, the first time of the day, to my PC Microphone and Speakers or uses the Stereo speakers of the headset. This results in me having to scramble each time in order to readjust and hear what's going on. I suspect this is because RingCentral Video uses a different default, and tries to find a 'pairing' to go with but cannot because the Stereo label isn't on the microphone.
Other Communication apps don't have this issue. They can just pick up a headset connected and place audio through, no problem.
Either improve RingCentral to be able to put audio through any device that has speakers, or implement an override that can be saved. This PC and Headset and RingCentral app are not open 24/7. I have to change what it uses by default every single time because it fails to recognize the right option, and can't handle a normal audio channel.
I have met with people at RingCentral regarding this several times, and my issues have been recorded. You can easily reach out to Karan Bhujbal for it.