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Announce call queue name first before answering the call

Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.

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Jessa shared this idea  ·   ·  Report…  ·  Admin →
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  • Vanessa commented  ·   ·  Report

    Announce incoming calls not only on supported desk phones but also through speakers or the intercom system for broader coverage.

  • Louis commented  ·   ·  Report

    Should be noted that the app does display the Queue name but it would be nice for the choice for a voice annoncement in the app. RingCentral support (Jessa) and others are above average!