Porting Form
Kindly improve the Porting Form..
Partners Team,
What is the best way to request some changes to the Porting form in the
Admin Portal? I'm helping a customer port their numbers to RingCentral and
we've been dealing with some rejections. I've noticed the following issues
when using the new form and they really make things tedious when dealing
with many port requests from different carriers:
- The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
- The grey fields can't be set to blank after a value is selected. This is an issue if something is accidentally clicked or an address needs to be modified after a rejection.
- The first Additional Address Information field can't be deleted once it's populated. I need to remove the suite number from a port request that was rejected and can't. The only way to get help with this is to call the Porting Team and have them cancel or modify the request.
- Being able to select all checkboxes on the Get Started page of the Porting Wizard would be very helpful. Checking each box individually becomes very tedious when dealing with multiple port requests.
Can you please let me know your thoughts? Thank you!
2
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Christopher Yuson
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