Improve call log for call queue
Improve how the call logs register the calls being forwarded to the user extensions on the account.
6
votes
Christopher
shared this idea
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Chris
commented
Same issue. If the caller is in a contact list, the call queue name is hidden in the call log. If the caller isn't in any contact list, the call queue name is displayed accordingly.
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Amber
commented
This has been a very confusing feature when reviewing our call logs, especially with multiple users. Can this please be fixed. Thank you.