Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5
votes
David
shared this idea
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Joshua
commented
Please add this feature....would be incredibly beneficial to determine if a user is lying about not getting queue calls