Sync Presence Status
Current Behavior:
When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."
Customer Request:
The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.
2
votes
Babilyn Jugarap
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