Feature Enhancement Request: Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail

Current Behavior:
When users listen to voicemail messages over the phone and utilize the call return feature, the outgoing call is automatically placed using the default main phone number as the caller ID. This behavior applies regardless of the line or site the user is associated with.

Proposed Enhancement:
Introduce the ability for administrators to configure or allow users to select the appropriate caller ID—specifically the site or shared line caller ID—when initiating a call return from voicemail. This could be managed via the admin portal as a setting for shared lines and presented as a selection submenu under outbound caller ID options during the call return process.

Benefits:

Provides users with flexibility to choose the most relevant and professional caller ID based on their site or shared line context.

Improves caller recognition and reduces confusion for call recipients by ensuring calls display the intended number.

Enhances overall user experience and communication effectiveness, especially for organizations managing multiple sites or shared numbers.

Additional Notes:

The caller ID selection for call return could be integrated as a dedicated submenu within the outbound caller ID settings, labeled clearly as “Call Return Caller ID.”

If no caller ID is selected, the system should default to the main number to maintain existing functionality and simplicity.