Improvement for AI Notes Button on RC Mobile App
Problem: During a call on the RC mobile app, the "AI notes" button remains visible even after it has been enabled. This makes it very easy to accidentally tap the button and disable the AI notes feature mid-call, resulting in the loss of the call transcription and summary.
Impact: This issue forces users to either restart the call or manually take notes, which is inefficient and can lead to missed information. The primary benefit of the AI notes feature—automated transcription—is compromised by this user experience flaw.
Proposed Solution: Once a user has enabled the AI notes button at the start of a call, the button should become inactive or be hidden from the user interface.
Justification: The purpose of the AI notes button is to turn the feature on. There is no logical reason for a user to want to turn it off mid-call. Hiding or disabling the button prevents accidental disengagement and ensures the user receives the full benefit of the feature they intentionally enabled. This simple change would significantly improve the user experience and reliability of the AI notes feature on the mobile app.
Mary Beth
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