Workflows for Phone!!!!!
Workflows are very limited today and only apply to SMS. The NEED for Workflows flexibility for phone is a major option Mitel (ShoreTel) customers lost moving to RingCentral. EX: A workflow to allow a users to send calls to voice while on an existing call (on any RC device), however if a specific user or external priority customer calls, allow it to ring through while on an existing phone call.
Workflows were call Call Handling Modes in Mitel/ShoreTel and other PBX systems.
1
vote
