Make RingCentral support phone number more user friendly
The support phone number is now significantly less functional than it was before with the addition of the AI receptionist. I tried calling about an open case, and after navigating to the support section of the IVR and putting in my case number, it was not able to find the case. Getting to this point already takes over a minute. It then transfers you to the AI receptionist, who is also not able to view any details on specific cases, which seems like it should be important if it taking calls for a technical support queue. It took me over 3 minutes before I was transferred to an agent. I would suggest either removing the IVR or the AI agent, as having both makes the support experience worse for users. The alternative would be having direct numbers for technical support and sales enquiries, which do not go through the IVR.
Jarrod
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