Admin Access to User Fax Messages with Enforced SSO
Description:
For accounts where Single Sign-On (SSO) is enforced as the login method, there should be a way for Super Admins to access fax messages received by user extensions.
Use Case / Justification:
In situations where users are unable to attend to their faxes due to unforeseen circumstances (e.g., hospitalization, extended leave, or emergencies), Super Admins should have the ability to access these faxes without logging in as the user. This ensures business continuity and prevents important communications from being missed.
Proposed Functionality:
Super Admins can view or download faxes received by any user extension in the account, even when SSO is enforced.
Access should be logged for auditing purposes to maintain security and compliance.
Admin access should be possible directly from the Admin Portal, without requiring credentials for the individual user account.
Derreck
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