dial by name directory with same first name
"The dial-by-name directory is currently routing calls based on the oldest extension created rather than a true alphabetical sort. When multiple users share the same first name, the system should automatically use the last name alphabetically to differentiate them."
2
votes
Rowena
shared this idea
-
Bryan
commented
It would be beneficial to be able to reorder the dial by name list so it is not based on account creation but rather by first and last name.