Option to Automatically Record Calls Only After a Minimum Duration (e.g., Over 1 Minute)
Customers would benefit from having the ability to limit automatic call recordings to calls that exceed a specified duration, such as 1 minute or longer.
Currently, when Automatic Call Recording is enabled, the system records all calls regardless of length. This results in many recordings that are only a few seconds long, such as missed calls, wrong numbers, spam calls, or calls that disconnect quickly.
Adding a minimum call duration threshold before recording begins would provide several benefits:
Reduce unnecessary recordings from very short calls
Improve storage efficiency and recording management
Make it easier to review meaningful conversations
Reduce compliance review workload for organizations that monitor recordings
Proposed Feature:
Allow admins to configure a minimum call duration before recording starts, for example:
Admin Portal → Call Recording Settings → Minimum Recording Duration
Example configuration:
Record calls longer than 30 seconds
Record calls longer than 1 minute
Record calls longer than 2 minutes
This feature would give administrators more control over which calls are recorded, improving usability and reducing unnecessary recordings.
Leland
shared this idea