AI-driven front line for incoming support calls sync with Zendesk
I've been having a look at your AI Receptionist feature. I wanted to get in touch to see if the workflow we have in mind is doable, and if so, how we'd go about setting it up.
Essentially, what we're after is an AI-driven front line for incoming support calls that can:
- Greet the caller and let them know they're speaking with an AI assistant
- Ask them to describe their issue
- Capture key details like customer name, issue type, and device (e.g., laptop or tablet)
- Automatically create a support ticket in Zendesk with that information, including priority and full call details
- Offer some basic troubleshooting steps based on what's been described
- If the issue isn't sorted, transfer the call through to a live agent while keeping the Zendesk ticket intact
We'd also want a Zendesk ticket created for every interaction, even if the AI manages to resolve the issue on the spot.
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OperatorXR
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