Allow external email users to send messages via the “post message via email” feature in RingCentral.
Description: Currently, the “post message via email” feature generates a unique RingCentral email address (e.g., 157881991123@54930276353.mvp.ringcentral.com
) that team members can use to post messages to the team via Gmail, Outlook, etc. However, emails sent from users outside the team or from personal email accounts not associated with a RingCentral extension are blocked and not delivered.
Proposed Enhancement: Enable the feature to accept messages from verified external email addresses or allow team admins to whitelist specific external email addresses.
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Mirza,
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