Enable the option to send callback requests to another call queue when maximum wait time is reached in Ring EX Call Queue Booster
If we don't get to the customer's callback request within the maximum wait time of 30 minutes we just get a missed call notification with no phone number to call the customer back, so that means upset customers who are still waiting on a callback. If we could successfully send the callback to a different queue instead of getting a missed call notification that would fix it. I do have the ability to set the settings to do exactly what I described but it does not work, it only gives me a missed call and never transfers the callback to a different queue.
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Susan
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