Custom Call Park Number Assignment
Issue Summary:
The customer is requesting the ability to assign a fixed and consistent call park number for their organization instead of using the system-generated range.
Current System Behavior:
The RingCentral system automatically assigns call park locations within the range *801 to *899. When a call is parked, the system dynamically allocates an available park slot within this range.
Customer Request:
The customer would like to configure a single, consistent park location (e.g., *801 only) that users can always use when parking calls. Their goal is to standardize the process so that:
All parked calls use the same park code (e.g., *801)
Users retrieving calls do not need to remember multiple park locations
The process is simplified and consistent across the organization
Business Impact:
Customer reports confusion among users due to multiple park locations being assigned, leading to inefficiency when retrieving parked calls.
Request Type:
Feature/configuration request – custom fixed call park extension assignment.
Ivy Lyra
shared this idea