NEW FUNCTION ADMIN PORTAL > Add Call Queue Group (Assigning multiple call queue's in 1 RC extension)
The Call Queue Group option will help IT Admins in assigning multiple call queue's to a RC extension.
The "Call Queue Group" function will be a new object that would allow admins to create a group of multiple call queues, then assign to RC user extension.
In screenshot 1 (Call Queue Page) = Admins would have the option to create a call queue group, select the needed call queues then create the "Call Queue Group" object.
In screenshot 2(User List with Extension Page) = Admins will select "Add Call Queue Group Option" > All "Call Queue Group Objects" will be listed > Admins will select the correct "Call Queue Group object" > All "Call Queues" that were added to "Call Queue Group object" will be assigned to users call queue membership.
Refer to the attached screenshots.
The main benefit of this new function is to avoid in adding call queues individually to a user extension, and just by selecting one call queue group.
Rod
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