Preserved caller ID for warm transfers
Preserve the original caller ID during warm transfers.
Scenario:
Caller A calls Employee B. Employee B answers the call and performs a warm transfer by first calling Employee C to provide a heads-up about the incoming call. Employee C accepts the transfer, and Employee B completes the transfer.
Current Behavior:
Employee C sees Employee B’s caller ID after the transfer is completed.
Expected Behavior:
Employee C should see Caller A’s original caller ID instead of Employee B’s caller ID after the warm transfer is completed.
3
votes
Joana
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