Request for Update on Call Log In Progress Status Calls
Johnnie wants to have the Call Logs updated to which it clearly shows the actual routing even if the call is still In Progress. Currently, if you run a report or check the call logs when a call is in progress, it shows the segment on the very top of where the call is at rather than showing the segments in a listed down manner showing one segment after the other like when a call is already completed. The current Call Log In Progress setting is very misleading for customers trying to understand the call.
2
votes
Johnnie
shared this idea