Current Behavior:

The RingCentral platform enforces a strict security and regulatory validation rule based on a user's "Assigned Country" configuration:

"The Assigned Country is the country of the user’s permanent residence. Limits user outbound caller ID options based on local country regulations."

Because of this rigid constraint, users are strictly prohibited from utilizing any outbound Caller ID number that sits outside of their designated Assigned Country profile.

Example: A regional account manager is based in the UK, so their Assigned Country is set to United Kingdom. The administrator explicitly assigns them both a UK phone number and a German phone number to handle European clients. Despite legitimately owning and being assigned the German number, the user is completely blocked from selecting it as their outbound Caller ID because it does not match their UK Assigned Country profile.

Requested Functionality:

We request an update to the outbound caller ID logic or account administration settings to accommodate international and multi-market users. Specifically, we request either:

1. Multi-Number Caller ID Enablement: Allow users who are explicitly assigned multiple international phone numbers to use all of their assigned numbers as outbound Caller IDs, bypassing the "Assigned Country" blocker for numbers natively provisioned to their extension.

2. Flexible Assigned Country Profiles: Provide administrators with the ability to modify, expand, or add secondary countries to a user's "Assigned Country" profile so they can dynamically select their assigned cross-border numbers for outbound dialing.