Feature Enhancement Request – Support for "Call Answered Elsewhere" on Yealink T48U Product(s):
Feature Requested:
Support for "Call Answered Elsewhere" notification/handling
Description:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Yealink T48U phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.
Current Behavior:
When a call is answered on another device, it displays a missed call on the Yealink T48U phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.
Proposed Enhancement:
When a call is answered on another endpoint registered to the same SIP account or call group, the Yealink T48U phone should:
Not log the call as missed on the desk phone
Optionally display a brief message such as "Call answered elsewhere"
Business Justification:
Prevents inaccurate missed call logs
Enhances the user experience
Reduces unnecessary user actions, such as checking for voicemails or returning calls that were already handled
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