Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.

Problem Statement
When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.

As a result:

Users frequently believe their message has already been sent after clicking "Next."
Messages remain unsent when users navigate away from the conversation.
Time-sensitive communications can be delayed or missed entirely.
The extra step introduces unnecessary friction into a common and high-frequency action.

Customer Impact
The current design has led to situations where urgent messages were not delivered because users assumed the first click completed the send action. This creates a poor user experience and can negatively affect business communications that require immediate attention.

Requested Enhancement
Simplify the SMS sending workflow by:

Allowing a single-click action to send the message after composition, or
Making the purpose of the "Next" button more explicit if an additional review step is required, or
Providing an optional setting that enables users to bypass the confirmation step and send messages immediately.

Expected Benefit

Reduces user confusion.
Prevents unsent messages caused by workflow misunderstanding.
Improves efficiency for high-volume texting users.
Aligns the messaging experience with common industry standards where clicking a send-related action immediately delivers the message.

Priority
Medium to High — impacts daily usability and can affect time-sensitive business communications.