Allow Custom Text Labels/Extension Names alongside Caller ID on Standard User Extensions
Description:
Currently, standard user extensions are limited to displaying either the incoming Caller ID or the Dialed Number, with the only modification being a numeric prefix. Advanced "Display Settings" (which allow merging a custom text label/queue name with the Caller ID Name) are exclusively restricted to Call Queues.
Use Case / Business Impact:
We have users with direct-dial numbers assigned to their individual extensions who need to see both the Name of the Line (e.g., "Ext 101 Name") and the Caller's Name (e.g., "John Doe") simultaneously on their screen.
Forcing administrators to build a Call Queue workaround for a single user just to access these display settings creates massive administrative bloat and clutter in the admin portal.
Requested Feature:
Please port the Call Queue "Display Settings" over to standard User extensions under the "Incoming Call Information" menu, allowing users to combine text labels and Caller ID info for direct-dialed lines.
Eduardo
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