Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.

In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator to alert them that a call has been abandoned or left waiting in the queue for an unacceptable duration.

Failing to separate these timers forces a direct operational compromise: administrators must choose between overwhelming managers with constant, immediate phone blinking or delaying the frontline team's ability to pick up incoming calls. Decoupling the alert timer configuration per individual Call Queue Pickup member will allow businesses to preserve rapid frontline response times while simultaneously enabling real-time, hardware-driven SLA monitoring for supervisors.