Display Abandoned Calls in the Desktop App
Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.
Business Need:
Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.
Benefits:
Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
Enables users to keep track of callers who hung up before the call connected.
Improves customer service by allowing users to return missed opportunities and follow up with customers who may still require assistance.
Reduces the risk of overlooking important customer inquiries or potential business opportunities.
Gives users a more complete and accurate call history for reporting and daily call management.
Ruben
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