Voice Selection for IVR Menu Options
The customer would like RingCentral's IVR to support voice recognition in addition to DTMF (keypad) input. Specifically, callers should be able to either:
Speak the desired menu option (for example, say "Sales," "Support," or "One"), or
Press the corresponding number on their phone keypad.
This enhancement would provide callers with the flexibility to navigate the IVR using either voice commands or traditional keypad input, improving accessibility and the overall caller experience.
Business Justification:
Improves accessibility for callers who prefer or require voice interaction.
Provides a more modern and convenient IVR experience.
Reduces friction for callers by allowing natural speech instead of requiring keypad input.
Aligns with customer expectations for intelligent, voice-enabled call routing.
The customer has requested that this functionality be considered as a future enhancement to the RingCentral IVR platform.
Todd
shared this idea