fax message can not be accessed with extensions sharing the same email
We have successfully logged in using the correct extension (Ext. 102) with the main line and the assigned extension credentials. However, when the customer launches the RingCentral app from the Admin Portal, it automatically redirects them to Ext. 101 instead of the extension they are currently logged into.
This behavior is causing confusion, as the customer's login credentials are tied to a specific extension. Ideally, the system should recognize the extension associated with the active login session and open the corresponding extension within the app. An extension-specific login experience would help ensure consistency, reduce user confusion, and provide a smoother, more intuitive customer experience.
8
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Maricor
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