Spam / Robo Caller Identification Report
Many organizations receive repeated unwanted calls from the same phone numbers. I would say that our organization receives WAY more SPAM calls since moving to Ring Central which has been on ongoing issue the last few years.
While it is possible to investigate call activity manually, identifying these callers often requires reviewing call logs, running reports, and looking for patterns across multiple users. This can be both time-consuming and reactive.
Proposed Enhancement
Create a report that identifies inbound phone numbers that exceed a configurable call threshold within a specified time period.
For example, administrators could define criteria such as:
More than 10 calls per day
More than 25 calls per week
More than 50 calls per month
The report would then highlight any unique inbound phone numbers that exceed the selected threshold.
Suggested Report Fields
Inbound Phone Number
Total Calls Received
Number of Unique Users Called
First Call Date/Time
Last Call Date/Time
Average Call Duration
Voicemail Left (Yes/No)
Call Result (Answered, Missed, Voicemail, etc.)
User(s) Called
Account-Level Block Status
Kim
shared this idea