Automatic Live Transcription for live call recording
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
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Mark
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