Allow Custom IVR Prompt Repetition Settings
It would be very helpful if RingCentral allowed administrators to choose how many times an IVR greeting/prompt should be repeated when a caller does not select an option.
Currently, the system automatically repeats the prompt 3 times, which can make the call flow unnecessarily long.
For example, we would like to have the following option:
Play the greeting/prompt only once
If the caller does not select any option, automatically route the call to a designated extension (for example, Main Office – Extension 4)
Alternatively, allow administrators to choose 1, 2, or 3 repetitions depending on their business needs
This would make IVR call flows much faster and more user-friendly, especially for businesses where calls need to be routed quickly to a main office or operator.
Please consider adding a customizable Prompt Repetition Count setting to the IVR configuration.
and also please let me know if u add this option .
Thank you!
safaty
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