Enable press 1 to answer call when a call is routed to a coworker with an external number as routing from a direct phone number.
We need to have press 1 to answer calls on multiple extensions (co-worker extensions) when calls are routed to our direct lines.
For example: A caller calls ext 103 via direct number the call is routed to 103's personal number but the routing also has 102 as a co worker ext call routing, 102 has an external number. The problem starts when it routes the calls to 102's external phone number as it doesn't prompt press 1 to answer the call.
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