Super Admin–Managed Automatic Response Workflows
Introduce an Automatic Response Workflow feature that allows RingCentral Super Admins to create, configure, and manage automated response workflows on behalf of other users within the organization. Super Admins could define specific triggers, conditions, response messages, and actions, then assign these workflows to individual users, departments, or groups. This would allow organizations to standardize customer responses, automate repetitive communications, and ensure users consistently follow approved messaging and business processes without requiring each user to configure the workflow independently. The feature could also include scheduling, workflow activation/deactivation, message templates, and centralized management and monitoring by the Super Admin.
Chavi
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