Allow ACE fields to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limi
Allow ACE fields (Summary, Transcript, Next Steps, Call Notes, etc.) to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limitations.
Additionally, provide an option to update/merge the existing RingCentral call log rather than creating a separate ACE task for the same call.
This would reduce duplicate records, eliminate the need for custom Salesforce Flows, and improve reporting and data management.
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Mark henry
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