Remove the repeat requirement for IVR greetings
This is the only voip system I have worked with that requires a greeting to be played multiple times before the calls are directed to where they need to be. I don't know how to explain my issue without detailing my specific situation. We have both an english staff and a spanish speaking staff. When a patient calls in they can select from the prompts and get directed to one of our english speaking staff, or they can press 0 and get to our spanish line.
On the Spanish IVR they only have 2 groups to choose from. Select 1 to go to billing or hold and be connected. This is what we want. This is what is standard.
However, ring central's only option is to connect to operator after listening to the greeting twice. Get rid of the repeat option. I should be able to select "if no response, call goes here" without this message repeating itself. I have added in an additional key prompt as a temporary fix but this should be addressed and I am shocked that there isn't someone already asking for this.
Ashley
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