Automatic Saving of Call Transcripts to a Designated Folder
Feature Request: Automatic Saving of Call Transcripts to a Designated Folder
RingCentral already generates transcripts of recorded phone calls. I would like to see a setting that automatically saves these transcripts as .txt files to a user-designated folder, either locally or through a connected cloud storage service.
Currently, users must manually download each transcript, which creates unnecessary administrative work.
Allowing transcripts to be automatically saved would:
- Eliminate repetitive manual downloads.
- Enable automated file organization and recordkeeping.
- Allow third-party AI systems and automation tools to access and process transcripts without manual intervention.
- Support workflows such as generating call summaries, extracting action items, updating case management systems, and maintaining communication records.
Ideally, users could configure the destination folder, file naming convention, and whether transcripts are saved automatically after each call.
The goal is simple: make existing transcript data accessible for automation without requiring users to manually export every file.
This would be particularly valuable for professionals who handle high volumes of calls and rely on external systems for documentation and workflow management.